FAQs2024-04-12T11:50:53+01:00

FAQS

NEED HELP?

We’ve listed the most common questions we get asked and their answers below. We hope they’re helpful. We’ll continue to add new questions to the list as they come up.

About We Buy Any Vehicle

How do we collect your car?2024-04-03T18:19:41+01:00

We have a large fleet of trucks and specialist vehicles to collect and pick up your vehicle safely. All our drivers are fully trained.

Can I drop the vehicle off to you?2024-04-03T18:19:31+01:00

Yes, if you prefer to drop your vehicle off in our premises that’s also possible, we also offer extra money if the vehicle is dropped off  and you bring it together with your paperwork and ID.

Silverlake Garage

Row Ash, Botley Road,
Shedfield, Hampshire,
SO32 2HL
United Kingdom

Opening hours

Monday to Friday
8.30am – 6.00pm,

Saturday
8.30am – 4.00pm,

Sunday
(not available on Sunday)

 

What happens about my Tax?2024-04-03T18:19:19+01:00

Notifying the DVLA regarding your tax… On your registration document you will find a section called “Selling or transferring your vehicle to a motor trader” the yellow slip. Once we have collected or you have dropped your vehicle off, you can then fill this form out with our address and the date and post it off to the DVLA, alternatively you can visit gov.uk website “selling to a motor trader”.

What proof of identity do we require?2024-04-03T18:19:25+01:00

Accepted forms of photo ID

  • Valid UK passport.
  • Valid photo card drivers license.
  • Valid passport issued by an European Economic Area state.
  • Valid UK biometric immigration document.

Accepted proof of address (which must not be older than 3 months)

  • Credit or debit card statement.
  • Bank or building society statement.
  • Council tax statement or demand letter.
  • Utility bill (e.g. gas, electricity, water), but not a mobile phone bill.
When will my vehicle be collected?2024-04-03T16:47:51+01:00

After you complete the online form, we will contact you to arrange a suitable day and time for collection.

 

Does it matter what condition my car is in?2024-04-03T18:22:16+01:00

Vehicles from 2012 or newer must start, run and have a Valid MOT to qualify for higher pricing which also is subject to be inspected to verify the condition of it.

We buy any car. It doesn’t matter the condition even if your car is a write off!

How and when do I get paid for my car?2024-04-03T18:22:47+01:00

We make the payments by Bank transfer. We will take your payment details at the same time we arrange the collection of your vehicle. Payment is normally made within 24 business hours.

If your vehicle is collected Friday afternoon, payment may not arrive in your account until Monday. Please allow 24 business hours for us to make the bank transfers.

The law does not allow us to pay cash for scrap vehicles.

What happens to my vehicle once you collect it?2024-04-03T18:18:20+01:00

Your vehicle is recycled.

If your car is still in a roadworthy condition, we may try and find a buyer for it. If the car is unsuitable to be reused, we will remove any car parts and sell those on. We then recycle the rest of the car in our authorised treatment facility and turn it into scrap metal.

You must tell us if you are scrapping the vehicle as part of any Scrappage Scheme.

What information do I need to get a value for my car?2024-04-03T18:17:46+01:00

You will need your vehicle’s registration number, postcode and your contact details. If you believe your car is worth more than just the scrap value, you can upload photos to give us more information.

How long does it take to get the car collected and what paperwork do I need?2024-04-03T18:17:24+01:00

If you agree to the valuation, we will arrange a convenient time to collect the car within 3-5 working days, sooner if possible.
You will need to have available the V5C (log book) for handover on collection, and any keys you have.

What happens if my car is scrapped?2024-04-03T18:17:38+01:00

In the event that the vehicle is scrapped, we will advise the DVLA and issue a Certificate of Destruction.

What should I do if the car still has a valid tax disc?2024-04-03T18:16:49+01:00

You will be able to reclaim the outstanding tax from the DVLA.

How long does it take to get a valuation?2024-04-03T18:16:33+01:00

We can normally give you a valuation straight away.

What happens if my car gets sold again?2024-04-03T18:16:18+01:00

In the event that we should sell the complete vehicle, we take responsibility for advising the DVLA of the change of ownership.

How does the charity donation process work?2024-04-03T18:16:01+01:00

100% of your donation goes to charity, there are no hidden fees or costs.
If you are donating all of the proceeds of the agreed value of your car, the Udonateacar team will send your donation to Global’s Make Some Noise after collecting the vehicle.
If you choose to give a percentage of the agreed value of your car to Global’s Make Some Noise you will receive payment for the difference via BACs transfer to your bank account on collection of the vehicle. The Udonateacar team will transfer your agreed donation amount to the charity and you will receive a donation receipt and a follow up donation confirmation and thank you email from Global’s Make Some Noise.

About the yard

How does the charity donation process work?2024-04-03T18:16:01+01:00

100% of your donation goes to charity, there are no hidden fees or costs.
If you are donating all of the proceeds of the agreed value of your car, the Udonateacar team will send your donation to Global’s Make Some Noise after collecting the vehicle.
If you choose to give a percentage of the agreed value of your car to Global’s Make Some Noise you will receive payment for the difference via BACs transfer to your bank account on collection of the vehicle. The Udonateacar team will transfer your agreed donation amount to the charity and you will receive a donation receipt and a follow up donation confirmation and thank you email from Global’s Make Some Noise.

Have a question?

Should you find it more convenient, you are warmly invited to complete the form available on this page. Alternatively, if you prefer a more personal touch, please do not hesitate to reach out to us by telephone.

Call 023 8022 9999

Why choose Silverlake for recycled parts and vehicles

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