20th April 2023

Customer Service from the MD at Silverlake Automotive Recycling

When Colin Baker of CBT Services, Chichester, came to Silverlake Automotive Recycling yesterday, he got more than he expected when the car he sold to the company was taken off his truck by the Silverlake MD himself!

20th April 2023

Customer Service from the MD at Silverlake Automotive Recycling

Colin has been a loyal Silverlake customer for over 10 years. A regular visitor to the yard to scrap cars and buy replacement parts, Colin has also bought a number of salvage auction cars over the years.

Yesterday, he came to Silverlake to scrap a 2005 Ford Ka, and collect a 2006 VW Beetle that he’d won on SalvageMarket.  He just so happened to arrive at the yard when Allen Prebble, MD, was on site and in the showroom.  As someone who has always been hands on, enjoying all tasks around the business, Allen jumped in a forklift and took Colin’s end-of-life vehicle off the truck.

Allen Prebble, MD, Silverlake Automotive Recycling unloading a customer’s ELV with a forklift April 2023

“Silverlake is a great company!”, exclaimed Colin. “I choose Silverlake because I always get offered the best price for scrap cars. Buying parts is simple and they’re always in quality condition, and it’s great they deliver, which saves me a journey to the yard; and means I don’t have to take time out of my business to collect.  And service is always top notch, although I’ve never experienced service like I did today! Thank you, Silverlake!”

 

 

Editors Notes
Background to Silverlake Automotive Recycling
Silverlake was established in 1946 and to this day remains under the management of Allen Prebble, son of the founder, Norman Prebble. The company has expanded significantly in recent years with continuous investment at its 10-acre site in Shedfield, Hampshire; the launch of Silverlake.co.uk online store; self-service auto parts facility, U-Pick-It; and a scheme to support charitable causes, UDonate-A-Car.
The Silverlake group of companies offer a wide range of services from daily breakers and auctions, salvage and quality recycled car parts. As vehicle dismantling and recycling specialists, the business recycles up to 96.1% of end-of-life vehicles’ raw materials in line with the Environment Agency requirements at its ELV Authorised Treatment Facility in Hampshire.
Silverlake partners with like-minded, industry leading salvage and recycling agents through its membership of e2e Total Loss Vehicle Management, a nationwide salvage and recycling network of independent member organisations committed to exacting member standards, servicing the insurance and fleet management sectors.
Silverlake’s mission is to give confidence to its customers through competitive pricing, excellent customer service and the provision of quality-graded recycled parts. Its objective is to be one of the best recycled car parts suppliers in the UK along with providing its staff with security for the future.
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